[City of Oceanside] Customer Service Feedback

The City of Oceanside strives to provide you with quality service. Help us evaluate our service by giving your opinion of your recent contact with us.

Department/Division that served you:

Purpose of your visit:

Name of employee(s) who served you (if known):

Please describe your compliment, complaint, or suggestion:

Please rate the following questions:

Please rate the following questions:
Question	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Did we listen attentively to your concern/problem?	Did we listen attentively to your concern/problem? - Very Satisfied	Did we listen attentively to your concern/problem? - Somewhat Satisfied	Did we listen attentively to your concern/problem? - Neutral	Did we listen attentively to your concern/problem? - Somewhat Dissatisfied	Did we listen attentively to your concern/problem? - Very Dissatisfied
How satisfied were you with the suggestions offered?	How satisfied were you with the suggestions offered? - Very Satisfied	How satisfied were you with the suggestions offered? - Somewhat Satisfied	How satisfied were you with the suggestions offered? - Neutral	How satisfied were you with the suggestions offered? - Somewhat Dissatisfied	How satisfied were you with the suggestions offered? - Very Dissatisfied
How prompt was our response?	How prompt was our response? - Very Satisfied	How prompt was our response? - Somewhat Satisfied	How prompt was our response? - Neutral	How prompt was our response? - Somewhat Dissatisfied	How prompt was our response? - Very Dissatisfied
Were you treated courteously?	Were you treated courteously? - Very Satisfied	Were you treated courteously? - Somewhat Satisfied	Were you treated courteously? - Neutral	Were you treated courteously? - Somewhat Dissatisfied	Were you treated courteously? - Very Dissatisfied
Did our employee act in a professional and business-like manner?	Did our employee act in a professional and business-like manner? - Very Satisfied	Did our employee act in a professional and business-like manner? - Somewhat Satisfied	Did our employee act in a professional and business-like manner? - Neutral	Did our employee act in a professional and business-like manner? - Somewhat Dissatisfied	Did our employee act in a professional and business-like manner? - Very Dissatisfied

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CustomerCare@oceansideca.org

300 N. Coast Hwy.

Oceanside, CA 92054

(760) 435-4500

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Date of Service:

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